FAQ's

  • What is your return policy?
    We accept returns within 30 days of purchase, provided the items are in their original condition with tags attached.

  • How can I track my order?
    Once your order has been shipped, you will receive a tracking number via email that you can use to monitor its progress.

  • What payment methods do you accept?
    We accept major credit cards, PayPal, and other secure payment options depending on your region.

  • Can I cancel or change my order after placing it?
    If your order hasn’t been processed, you can contact our support team to make changes or cancel it.

  • How do I contact customer support?
    You can reach our customer support team via email at info@ciara-kildare.com

  • What should I do if I receive a damaged or defective item?
    Please contact us immediately with your order details and a photo of the item. We will assist you with a replacement or refund.

  • What happens if I refuse my package?
    If you refuse a package at the time of delivery or fail to collect it from the pickup location, it will be sent back to our warehouse. In this case, we will deduct €25 from your refund to cover return shipping and handling fees.